Shipping policy
Dispatch, collection and delivery
Dispatch is when we hand your order to the courier. Delivery time is additional and depends on your destination and the service selected at checkout. Arrival from a supplier at Oceanauts is not delivery to your address.
In stock at Oceanauts
Items marked “In stock at Oceanauts” are held by us and normally dispatched within 1–2 working days.
Available to order
You can purchase items marked “Available to order” online. These are sourced from our suppliers and are not necessarily held at Oceanauts. Please use the estimate shown for your selected product or option.
Our general equipment estimate is dispatch from Oceanauts within 7–10 working days, subject to supplier stock. Products with a different stated estimate follow that estimate instead. The time shown includes arranging the supplier order and preparing it for dispatch; courier delivery to you is additional.
For our Nautilus-supplied range, the stated 1–2 working day estimate is the usual time to reach Oceanauts when the supplier has stock. We will confirm the subsequent dispatch or collection arrangements. Cylinder inspection, assembly and filling must be completed before collection.
These are estimates, not guaranteed arrival dates. If supplier availability or the expected dispatch date changes, we will contact you promptly with the revised timing and the options available, including cancellation and a refund where applicable.
Contact us to confirm availability
Some equipment requires us to check availability, configuration or production time before you order. Where this message is shown, please contact us so we can confirm the specification and timing before taking payment.
Mixed orders
Equipment items normally ship together once everything is ready, following the longest applicable product estimate. If you need a stocked item sooner, please contact us before ordering to discuss separate delivery and any additional delivery charge.
Cylinder setup and collection
Assembled and filled cylinders and twinsets are collection only. Where available, the optional Oceanauts setup service is selected and priced on the product page. We will contact you when inspection, assembly and filling are complete and the order is ready to collect.
Custom equipment, pre-orders and merchandise
Custom-configured and made-to-measure equipment follows the lead time agreed with you. Pre-orders follow their stated order window and production schedule. Clothing made and fulfilled by our production partners may arrive separately from diving equipment and follows its own production and delivery times.
Delivery services and charges
The delivery services and charges available for your address and order are shown at checkout. For equipment dispatched by Oceanauts, standard delivery within the UK and Republic of Ireland is estimated at up to 5 working days after dispatch. Faster UK services may deliver in as little as 24 hours where offered at checkout. These estimates are additional to the dispatch lead time shown for your item and are not guaranteed arrival dates. Working days are Monday to Friday, excluding public holidays.
Equipment needed for a particular date
If you need equipment for a trip, course or another specific date, please contact us before ordering so we can confirm availability and timing.