Shipping policy

Dispatch and delivery

Dispatch time is the time we need to prepare your order before handing it to the courier. Delivery time is additional and depends on your destination and the service selected at checkout.

Items in stock at Oceanauts

We normally dispatch items physically in stock at Oceanauts within 1–2 working days.

Items available to order

You can purchase items marked “Available to order” online. These are ordered from our suppliers and normally dispatch from Oceanauts within 7–10 working days, plus delivery time to you.

This is an estimate and is subject to supplier availability. If an item is unavailable or its expected dispatch date changes, we will contact you promptly with an update and the options available.

Orders containing both stocked and order-in items

We ship mixed orders together once all items are ready. If your order includes an available-to-order item, the whole order will normally follow that item's estimated dispatch time. If you need a stocked item sooner, please contact us before ordering to discuss separate delivery and any additional delivery charge.

Custom and made-to-order items

Custom-configured equipment and made-to-measure items may have longer lead times. Where a product requires consultation, we will confirm the specification and estimated lead time before you order. Any product-specific lead time takes precedence over the general estimates above.

Clothing and merchandise made to order

Some clothing and merchandise is made and fulfilled by our production partners. These items may arrive separately from diving equipment and have different production and delivery times. Please contact us before ordering if you need them by a particular date.

Delivery charges and services

Available delivery services and charges are shown at checkout for your delivery address and order. Courier delivery time starts after dispatch; it is additional to the preparation or supplier-ordering time above.

Working days are Monday to Friday, excluding public holidays. Dispatch and delivery estimates are not guaranteed arrival dates.

Questions about an order

If you need equipment for a particular trip or training date, please contact us before ordering so we can check availability and timing with you.